Data Protection Principles
We will comply with data protection law. This says that the personal information that we hold about you must be:
- Used lawfully, fairly and in a transparent way;
- Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with these purposes;
- Relevant to the purposes that we have told you about and limited only to these purposes;
- Accurate and kept up to date;
- Kept only as long as necessary for the purposes we have told you about;
- Kept securely;
The kind of information that we hold about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
There are “special categories” of more sensitive personal data which require a higher level of protection, such as information about a person’s health or sexual orientation.
You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone and email. This includes personal data you provide when you:
- Paying for our services;
- Speak to or contact customer services;
- Ordering our products or services;
- Create an account on our websites;
- Subscribe to our service or publications;
- Request marketing to be sent to you;
- Contact us through our phone lines;
- Give us some feedback;
- By filling in forms, for example when you sign up to offers, news or a competition;
- By sending us emails and text messages (SMS or MMS);
- By adding posts, reviews and other comments to any of our websites, mobile apps or other community forums;
- By interacting with us on social media platforms such as Facebook or Twitter etc;
- By talking to us in our office or over the telephone. For example, when enquiring about a service or making a complaint;
The right to erasure
You have a right to request your data is deleted in certain circumstances, i.e. where it is no longer needed for the purposes it was collected; the (rare) occasions where consent is relied upon as the lawful basis for processing, it is withdrawn and there is no other lawful basis for our continuing to process it; you object to the processing (see below) and there are no overriding legitimate grounds to continue; where the data has been unlawfully processed; or where it has to be erased for compliance with a legal obligation.
This right does not apply where we need the information for the performance of our regulatory functions, there is a need to comply with a legal obligation, it is necessary in connection with legal proceedings or legal advice.
The right to object or to restrict processing
You have the right to object to us processing your information where we are processing data in connection with the exercise of our regulatory functions or other data in pursuit of our legitimate interests. In such case, we will stop processing unless we can demonstrate compelling legitimate grounds for continuing the processing which override your interests.
If you have concerns about how we are using your information and believe that this should stop, you can email us at firstname.lastname@example.org.
You have the right to obtain a copy of personal data we hold about you, including the reasons why we hold it, who the data will be shared with as well as details of the period for which the data will be retained.
In some cases, we are not required to provide you with information we hold about you. Where this is the case we will let you know.
You can request information by email or by letter. We have a subject access request form available if needed. Please email us at email@example.com.
if you would like us to send you a copy of the document.
Request the restriction of processing
This enables Employees or Parent/Carers, as is appropriate, to ask us to suspend the processing of personal information about you for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer
You have the right to request the transfer of your personal information to another party
About the information we collect from you
Traffic Data. DIY UK Immigration Services Limited may collect a variety of visitor data such as IP addresses, browser settings, internet service provider (ISP) information, referring/exit pages, operating systems, date/time stamps, and clickstream data (collectively known as “Visitor Data Information”). The DIY UK Immigration Services Limited internal servers and software automatically recognize Visitor Data information. Our Site may use Visitor Data Information to compile traffic data about the number and types of visitors who use Our Site at specific intervals (collectively known as “Traffic Data”).
We may from time to time use this Traffic Data to analyse Site statistics, but this information is not examined for the purpose of identifying you personally. We may also use Traffic Data to diagnose problems with our server, administer our Site, or display content according to your preferences. Visitor Data and Traffic Data may also be shared with business partners, affiliates, or advertisers on an aggregated and anonymous basis.
Web Beacons. We employ a software technology called clear gifs (a.k.a. web beacons), that help us track referrals from our partners and affiliates and better manage content on our site. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of a full stop at the end of a sentence. We do not tie the information gathered by clear gifs to our customers’ Personally Identifiable Information.
Personal Information. DIY UK Immigration Services Limited requires each customer to provide us with personal information (collectively known as “Your Personal Identifiable Information”) to access and use DIY UK Immigration Services Limited products and services. Personal Identifiable Information is captured when a visitor accesses Our Online Services, or speaks on the phone with a DIY UK Immigration Services Limited employee or one of our third party representatives, such as a lawyer. Your use of Our Online Services constitutes your willingness and acceptance to disclose that information. This disclosure may also occur when a visitor registers with an Online Service, engages in transactions, contacts customer service, or in any other form as detailed or prescribed on our site from time to time and offered by DIY UK Immigration Services Limited.
Personally Identifiable Information includes but is not limited to: (i) “Contact Data” (such as your name, address, city, post code, phone number, and email address); (ii) “Financial Data” (such as your credit card number, expiration date, and verification code or bank account information); We do not however store customer credit card details nor do we share customer details with any 3rd parties.
If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at firstname.lastname@example.org .
Testimonials and Reviews. We may display personal testimonials of satisfied customers received through email surveys. We will ask for your specific consent beforehand. If you wish to update or delete your testimonial, you can contact us at email@example.com . We also display customer reviews. If you provide a review that we display it and wish to update or delete it, you can also contact us at firstname.lastname@example.org.
Calls/Electronic Communications. In the regular course of our business, DIY UK Immigration Services Limited may monitor and record phone conversations or email communications between you and DIY UK Immigration Services Limited employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from DIY UK Immigration Services Limited, you may unsubscribe from our mailing list by using the “Unsubscribe” link on any of the emails we send.
Other Circumstances Where We Use the Information We Collect and How We Use It
We may also use information we collect from Our Online Services to communicate with you, process your orders, facilitate your transactions with our third-party partners, and inform you of offers, discounts and services. For example, you may receive a welcome email that confirms your username and password, and later receive communications responding to your inquiries, providing services you request, and managing your account. We occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the Site for maintenance.
Opting In & Out. If you have chosen to receive them we send promotional emails and newsletters from time to time to users who have registered on the site and to those who have opted in to receive such emails through one of our legal plans. Generally, you may not opt-out of service-related or transactional communications, which are not promotional or part of your legal plan. If you do not wish to receive service-related communications, you may terminate your account or membership plan by following the online instructions in your my account area, alternatively, by contacting Customer Care at email@example.com or (0345) 2003004. However, you can opt-out of promotional communications by using the “Unsubscribe” link and following the unsubscribe instructions in any electronic communication or by emailing us at firstname.lastname@example.org.
You may choose not to provide DIY UK Immigration Services Limited with Personally Identifiable Information or you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use Our Online Services and browse its pages. However, DIY UK Immigration Services Limited cannot process orders without Personally Identifiable Information.
We may share customer information with third parties only as follows:
Order Processing. DIY UK Immigration Services Limited, sometimes with the assistance of a third party, may use your Personal Identifiable Information to process your payment through merchant account services and to generate the products and services you order. Your Contact Data may be used to follow up with you on transactions you initiate through Our Online Services, respond to inquiries made through Our Online Services, inform you of changes to Our Online Services, and send you additional information about DIY UK Immigration Services Limited and its products and services.
Third Party Marketing. Unless specifically authorised by you, we will not provide Personal Identifiable Information to third parties for marketing purposes. If you express interest in a third party offer or purchase a package that includes a third party offer, we may provide your Personal Identifiable Information to that third party solely in connection with the offer you have selected.
Required by Law. We may also disclose your personal information: as required by law, such as in response to a court order, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
Visitor Demographics. Contact Data and Traffic Data are used to gather general statistics about our customers and visitors. We may use Demographic Data to generate collective information about our users, but not in a way that identifies any specific user. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.
Legal Plan Products. For the purposes of offering and maintaining your legal plan we may share your Personal Identifiable Information, which includes details about your order, and your order history with our third party Lawyer in the course of providing you with specific advice (telephone advice). We may notify you by email prior to sharing this information and, where the information is not necessary to complete your order, give you the opportunity to opt-out.
Service Providers. We may share your Personal Identifiable Information with companies that provide support services to us (such as a printer or email service provider), help us market our products and services, or for training purposes. These companies may need information about you in order to perform their functions. These companies are not authorised to use the information we share with them for any other purpose.
Blogs and Forums. The Site includes a publically accessible blog and interactive forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You should use caution when deciding whether to disclose your personal information in these areas of the site. To request removal of your personal information from our community or members forums, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Other Transfers. We may share Personal Identifiable Information and other data with businesses controlling, controlled by, or under common control with DIY UK Immigration Services Limited. If DIY UK Immigration Services Limited is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer Personal Identifiable Information and other data in connection with the associated transactions.
Accessing and Changing Your Account
Upon request DIY UK Immigration Services Limited will provide you with information about whether we hold any of your personal information. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service that you have already paid for. Please review the information below to access, correct, or request deletion of your personal information.
User and Authorised Contact Access to Order Information. DIY UK Immigration Services Limited will give you, or anyone listed as an authorised contact/agent for your account, information about your order. This may include information about the nature and status of your order, information you provided to process your order, payment information, and contact information. If you want someone to have access to your order, you must list them as an authorised contact or they may not obtain information. You can confirm who is listed as an authorized contact for your account, add new authorized contacts, or remove authorised contacts by clicking first on “My Account”, and then on “Account Information”. We may send a confirmation email to your authorised contact(s), alerting them that they have been added as an authorised contact. For some products, we may provide information about your order to other individuals named in the order, such as executors named in a last will. For product-specific information about who may request information about your order, please contact Customer Care at firstname.lastname@example.org or (0345) 2003004.
User Access to and Ability to Update Personal Identifiable Information. You may visit your personal account profile at any time by clicking on the “My Account” link, which will take you to your account. Through My Account, you may: (i) review and update your Contact Data; (ii) complete pending orders; (iii) accept any offers or promotions and (iiii) begin new orders. If you no longer desire our services, or if you want to remove your Personal Identifiable Information from our Site all together, you may terminate your account by contacting Customer Care at email@example.com or (0345) 2003004. We will respond to your request within 30 days.
Data Retention. At minimum, we will retain your information for as long as needed to provide your requested services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. DIY UK Immigration Services Limited may maintain some or all of this data in its archives even after it has been removed from the Site.
Is Your Information Secure?
Our Commitment to Data Security. We strive to make certain that our servers and connections incorporate the latest encryption and security devices. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Credit card and personal information are transmitted by secure servers certificate (SSL). A digital certificate proves your site is trustworthy. This is vital as we collect sensitive information like credit card details through online transactions. Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from Our Site, products, or through the use of our services, and you are HEREBY notified that you provide this information at your own risk. ACCORDINGLY, WE DISCLAIM LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING THE SITE, PRODUCTS, AND OUR SERVICES. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS.
IF YOU BELIEVE YOUR PRIVACY HAS BEEN BREACHED THROUGH USE OF OUR WEBSITE, PRODUCTS, OR SERVICES PLEASE CONTACT US IMMEDIATELY AT (0345) 2003004.
86- 90, Paul Street ,
26 Roundhay Road,
Tel: 0345 2003004